Privacy policy

Last updated 19 October 2026

TYD Transport Services ("TYD", "we") runs book.tydslu.info and tydslu.info. This page explains, in plain language, what we collect when you book or contact us, why, and what you can ask us to do with it.

What we collect

Your booking: your name, phone number and email, pickup and drop-off places, date and time, number of guests and bags, child seats, flight or ship details, special requests and how you'll pay.
Your location, only if you choose to share it to find your pickup spot. We use it for that booking only.
Ratings and comments you leave after a trip. We may show your rating and comment on our website with your first name and last initial.
Chat messages if you use the chat on our booking page.
Your driver's location during your trip, so you can see when they are on the way. We don't track guests.

How we use it

To confirm, plan and carry out your ride or tour, and to contact you about it.
To send you booking emails: confirmation, driver details, reminders, invoices or receipts, and a request to rate your trip.
To keep our business and tax records.

We don't sell your details, and we don't send marketing messages unless you ask us to.

Who sees it

TYD staff and the driver assigned to your trip (they see your name, phone, pickup details and requests).
Services that help us run the booking site, only for that purpose:
- Resend (sends our emails)
- OpenStreetMap and Photon (address search and maps)
- AeroDataBox (checks your flight's arrival time from the flight number)
- Anthropic (answers messages in our chat)
- DigitalOcean (hosts our server)
Tripadvisor, Facebook, WhatsApp and similar sites only receive what you choose to share with them when you click a link to them. Their own privacy policies apply there.
Anyone the law requires us to share it with.

Cookies and storage

The booking site doesn't use advertising or tracking cookies. Your browser keeps your language choice and your last booking details on your own device so you don't have to type them again. Staff sign-in uses one cookie.

How long we keep it

We keep booking records for as long as we need them to run the business and meet our accounting and legal duties, then delete them.

Your choices

You can ask us to show you the details we hold about you, correct them, or delete them (unless we must keep them by law). Message us and we'll reply as soon as we can.

Contact

TYD Transport Services, Castries, Saint Lucia LC03 201
Email tydslu@gmail.com · WhatsApp or call +1 758 286 8907

We may update this page from time to time. The date at the top shows the latest version.