Terms and conditions

Last updated 22 October 2026 · based on the Policies of TYD Transport Services

These terms apply when you book a ride or tour with TYD Transport Services ("TYD", "we"), a business registered in Saint Lucia to Nain Wells, at book.tydslu.info, by phone, WhatsApp or email, or through a partner. By booking you agree to them.

Our service

TYD provides private airport transfers, hotel and local rides, and island tours in Saint Lucia, 24 hours a day. The service is delivered in person: your driver meets you at the pickup place and time on your booking. Nothing is shipped or posted.

Booking and confirmation

• You get a booking reference straight away. Your booking is confirmed once TYD confirms it by email or WhatsApp; we send your driver's details before pickup.
• Please give correct pickup details, flight or ship details, number of guests and bags, and any child seats needed. A wrong address or time can delay or prevent your ride.
• Your booking page (the link in your email) always shows the latest status.

Prices

• Prices are in US dollars (US$) and are fixed when you book. Transfer prices cover 1 to 3 guests; each extra guest adds a set amount shown before you book.
• Return trips booked together get the discount shown at booking. Child seats and luggage carry no extra charge.
• If TYD can't price a trip automatically, we confirm the price with you before pickup.
• Tour prices don't include entry fees at attractions, meals or tips unless the tour says so.

Payment

• You can pay by cash to the driver (US$ or EC$), bank transfer, or online (card or PayPal through a payment link from TYD), as agreed when you book. Approved business clients can pay on account. When card payment on the website is available, card details are entered on our bank's secure payment page; TYD never sees or stores your card number.
• TYD may contact you to confirm your booking before taking a card payment.
• Single services (transfers, rides, drop-offs, a single tour): full payment is due before or directly after the service.
• Tour packages and multi-day bookings: a 20% deposit secures your dates, and the balance is due on the day of service, or on the last day for multi-day bookings.
• If a required deposit or payment isn't made, TYD may cancel the booking. Late or missing payment for services already provided may lead to late fees or suspension of future services.
• Cash in EC$ is accepted at the exchange rate TYD shows. You can view, print or save an invoice or receipt from your booking page.

Waiting time

• Airport pickups: up to 60 minutes free after your flight lands. We follow your flight, so a delayed flight doesn't cost you anything.
• Hotels and other pickups: up to 15 minutes free after the booked time.
• If you'll be later than that, message TYD on WhatsApp. The driver may need to leave for another job if we can't reach you.

Changes and cancellations

• Cancel in writing: from your booking page, by email, or through TYD's official channels (WhatsApp, text, Instagram or Facebook messages). You are responsible for letting us know in time.
• You can change your booking free of charge up to 24 hours before pickup. Less than 24 hours before, you can still update flight or ship details; for other changes, message TYD.

Cancellation fees (a share of the total booking price):

• More than 24 hours before pickup: free
• Less than 24 hours before pickup: 10%
• Less than 3 hours before pickup: 20%
• No-show (you don't come to the pickup and we can't reach you after the free waiting time): no refund

These fees apply to all TYD services, including transfers, tours, sightseeing and excursions. Bookings made through Viator or another partner follow that partner's cancellation policy.

Exceptions: in force majeure events beyond your control or ours, such as natural disasters or political unrest, TYD may waive cancellation fees. We may ask for proof and decide case by case.

Refunds

• Refunds are processed within 5–7 working days from the date of cancellation, after any cancellation fee.
• Refunds go back the same way you paid, unless we agree otherwise. Card refunds can take a few more days to reach your account, depending on your bank.
• If TYD has to change or cancel your booking because of unforeseen circumstances, we tell you as soon as possible and offer another arrangement where we can, or a full refund.

Communication

• For larger groups, TYD creates a group chat for the booking with you, your driver and TYD's admin staff, on the platform you prefer (usually WhatsApp). Admin staff look after the group so you get timely answers.
• Send questions, itinerary changes and feedback through that group or our official channels: WhatsApp, text or call +1 758 286 8907, email tydslu@gmail.com, or @Tydslu on Instagram and Facebook.
• Changes or requests go to TYD's admin team, who coordinate with your driver.

Clothing on excursions

• On excursions where you may get wet or muddy (waterfalls, sulphur springs, beaches), please change into dry, clean clothing before boarding the vehicle. Changing facilities are available at designated stops or as agreed with your driver.
• Please bring suitable clothing for the excursion. TYD isn't liable for damage to personal belongings.

If something goes wrong

• Weather, road closures, flight changes or other events outside our control can delay a ride. We'll keep you informed and do our best to get you there.
• If you're unhappy with a ride, tell us on WhatsApp or by email within 7 days and we'll look into it.
• Please contact TYD before disputing a charge with your bank or card company. We'll sort out any problem quickly.
• Please keep your belongings with you. If you leave something in a vehicle, contact TYD and we'll help you get it back.

On board

• Seat belts must be worn, and children need a child seat (free on request).
• Drivers may refuse a ride if a guest is abusive or puts the driver, other guests or the vehicle at risk.
• Damage to a vehicle caused by a guest, beyond normal use, may be charged at cost.

Your responsibilities

• Be ready at the pickup place at the booked time, and give correct pickup, flight or ship details and the right number of guests and bags.
• Allow enough time for your flight, ship or connection. We recommend arriving at the airport at least 3 hours before an international flight.
• Adults are responsible for the children travelling with them, including asking for child seats when booking.
• Follow your driver's safety instructions and Saint Lucia's laws while on board.

Tours and places we visit

• Attractions on our tours, such as waterfalls, the sulphur springs and mud baths, beaches and restaurants, are run by other businesses. Their entry fees, opening hours and rules are set by them, and they may close or change without notice.
• Swimming, bathing, hiking and similar activities are optional and at your own risk. Follow the site's safety rules and your driver-guide's advice, and don't take part if you have a health condition that could put you at risk.
• TYD isn't responsible for injury, loss or damage caused by those businesses or by your own choices during free time at a stop.

Limits of our responsibility

• TYD always aims to be on time, but isn't responsible for missed flights, cruises, tours or other connections caused by events outside our control, such as traffic, road closures, weather, accidents or flight and ship changes.
• If TYD is at fault, our total responsibility for a booking is limited to the price you paid for that booking. TYD isn't responsible for indirect costs such as hotel nights, new tickets or lost plans.
• Nothing in these terms limits any responsibility that can't be limited under the laws of Saint Lucia, including for death or personal injury caused by our negligence.

Agreeing to these terms

• When you book online, you tick a box to agree to these terms and the cancellation policy. We keep a record of which version you agreed to and when, with your booking.
• When you book by phone, WhatsApp or through a partner, these terms apply from when your booking is confirmed, and the confirmation email links to them.
• We may update these terms. The version that applied when you booked governs your booking.

Your information

How we use your details is explained in our privacy policy.

Contact and law

TYD Transport Services, Castries, Saint Lucia LC03 201
Email tydslu@gmail.com · WhatsApp or call +1 758 286 8907

These terms are governed by the laws of Saint Lucia.

Download the TYD policies (PDF)